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From Retail Banking Strategies

Make Your Bank Customer-centric

Financial institutions can improve the customer experience by making themselves easier to do business with, being guided by the Voice of the Customer and by systematizing data collection and usage....

Three Essentials for Bank-at-Work Programs

To be successful, Bank-at-Work programs must deliver effectively on three elements: partnership, value proposition and sales execution.     This article was originally published in BAI Banking Strategies on March...

Four Ways to Simplify Your Business

Banks need to eliminate complexity by simplifying processes and customer interactions, with the payoff being lower expense, higher customer loyalty and reduced risk. This article was originally published in BAI...

Predictions for 2016

Jim Marous, who’s work I respect, asked for our insight and input to his annual Top 10 Retail Banking Predictions. Here are 4 predictions for 2016. What do you think?....

Five Ways to Make Cross-Sell More Effective

This article by Guenther Hartfeil, a Senior Consultant at Peak Performance Consulting Group, was originally published in BAI Banking Strategies on December 3. 2015.   Cross-selling can be effective if...

Three Steps to Attracting Millennial Customers

A modified version of this article was originally published in BAI Banking Strategies on November 13, 2015.   As the Millennial generation increases its economic clout, banks need to adapt...

Five New Strategies for Growing Revenue

This article was originally published in BAI Banking Strategies on October 23, 2015   To avoid the revenue growth squeeze, community banks need to embrace neighborhood marketing, improve sales effectiveness,...

Four Steps to Getting Branch Transformation Right

This article was originally published in BAI Banking Strategies on September 15, 2015   As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms...