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FAQ’s
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Frequently Asked Questions about StaffSmart, Demos Solutions, and Peak Performance. |
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Why should I consider StaffSmart® for my institution?
StaffSmart® is the most widely used staffing model, in use at over 23,000 bank branches. It has modules designed for bank branches, call centers, and bank office environments. It has a proven record of ease of implementation, ease of use, and effectiveness in predicting demand and scheduling the right number of staff.
What is the relationship between Peak Performance and Demos Solutions?
Peak Performance Consulting Group® is a preferred provider of StaffSmart® and StaffSmart® Enterprise productivity solutions from Demos Solutions.
Demos chose us as a partner because of our expertise in retail banking
and bank management. Together we can provide the right solutions to
enhance your productivity, sales performance and customer service.
Does Peak Performance offer the same StaffSmart® and StaffSmart® Enterprise products as Demos Solutions?
Yes – the products are the same, but Peak also offers benefits and services such as distribution analysis, consulting, and other services that bring added value to our clients, and will make your StaffSmart® implementation more effective.
Is it more expensive to obtain StaffSmart® or StaffSmart® Enterprise through Peak?
No – licensing and support is the same, and will be provided by Demos. Peak provides training, model building, time standard development, etc. and may provide certain other value added services that may not be offered directly by Demos.
What are the benefits of working with Peak?
We have extensive experience helping financial institutions improve productivity and deliver superior sales and service. StaffSmart® is a key tool we use with our clients -- but each company’s needs are different, and our goal is to find the right combination of strategies and tools to help you achieve your goals.
Our experts have extensive experience in the following areas:
 | Retail and small business sales management |
| Distribution strategies |
| Call center management and productivity |
| Mortgage and consumer lending management |
Let us work with you to find the right strategies and tools that will improve revenue and service to your customers.
How can we tell if these products are right for our institution?
We would be pleased to provide an assessment of your current branch or back office performance that will help determine the best strategies and tools to achieve your goals.
Are these products only for large banks? Can community banks and credit unions obtain the same productivity benefits?
We work with all types of financial institutions – from 5 branches to 1500. Different organizations have different needs, and we will tailor programs that are right for your bank, credit union or mortgage company.
I’m already a customer of Demos Solutions – how can I get Peak’s value added services?
We work closely with Demos on all client needs. If there are services we provide that might be of value to your organization, please call us. We will coordinate with your Demos client manager.
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