~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Peak Performance Consulting Group
 Winning Strategies and Tactics for Financial Institutions
 
Peak Performance Consulting Group
(R)
April, 2008
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In This Issue
Revenue Opportunity from Cash Management Services to Small Business
From Our Archives: Improving Call Center Performance
News: Improving Site Selection for Financial Institutions
Greetings!
 
What a month! Bear Stearns collapsed, demand is soft, regulators are tightening -- good news isn't on the horizon yet. We'll continue to offer suggestions for strategies and tactics to help you succeed during these trying times. 
 
We've developed a new feature to bring more timely news and tips - the Retail Banking Blog. Please check it out. Content is a little light now (we just got started) but keep checking back, or sign up for an RSS feed (see link at the bottom of the blog page) to let you know when new articles are posted.
 
We welcome your feedback and your suggestions. If you think others in your organization might find this newsletter helpful -- just click here to forward to an associate.
Revenue Opportunity from Cash Management Services
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Light Bulb

Payment products, especially for small businesses, are one of the most significant opportunities for financial institution revenue growth. Recent BAI research indicates that the most attractive small business segments are very aware of new payment products and innovations. Up to 80% expressed a strong interest, but more importantly, a majority of would be willing to change banks to acquire these services - most likely because a similar percentage do not believe their bank has a strong suite products to meet their needs.

We have several recommendations on ways banks can capitalize on these rapidly emerging revenue opportunities, based on our client work helping banks improve Cash Management products.   Click here for full article

From Our Archives: Turn Your Call Center Into A Profit Center
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
light bulb Your call center receives hundreds, perhaps thousands, of calls each day. But how many of those calls are converted into sales? Here are 5 tips from our call center training expert, Sam Black.
 
News: Upcoming Events
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Map with pushpins David Kerstein be a featured speaker at the 2008 Business GIS Summit, which will be held in Chicago on April 27-30. His topic: Better Bank Branches - Improving Site Selection for Financial Institutions.  We'll be talking about best practices we have learned from working with our clients, and how we developed these into BankPower (R).
Quick Links...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Contact Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
phone: 616-454-6443
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
 
(C) Peak Performance Consulting Group, Inc. 2008
Join Our Mailing List